Great Game Guarantee

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When you play a game for the first time, you expect it to rock – to be worth every nickel you spent on it. We expect that too. And while we can't guarantee that you'll never encounter a glitch (hard as we might try), we can guarantee that we'll make it right if something goes wrong.

The Origin Great Game Guarantee: If you don't love it, just return it!

You may return EA full game downloads (PC or Mac) and participating third party titles purchased on Origin for a full refund. Refund requests can be made within 24 hours after you first launch the game, within seven days from your date of purchase, or within seven days from the game’s release date if you pre-ordered, whichever comes first. And if you purchase a new EA game within the first 30 days of its release date and can’t play it due to technical reasons within EA’s control, you can request a refund within 72 hours after you first launch the game instead of 24.

Here's how to return a game with the Great Game Guarantee:

  1. Visit your Order History and select the Request a Refund link next to any eligible product.
  2. Complete and submit the Refund Request Form.
  3. You'll get a response within 48 hours and your refund within 10 days.

For more information, you can check out the Great Game Guarantee Policy.