Great Game Guarantee

Have a Question?

Get The Answers You Need

Browse our comprehensive knowledge base or get free live support through the Origin Help page.

See What’s New With Origin

Read about the latest improvements to the Origin client in our Release Notes section.

When you play a game for the first time, you expect it to rock – to be worth every nickel you spent on it. We expect that, too.

And while we can't guarantee that you'll never encounter a glitch (hard as we might try), we can guarantee that we'll make it right if something goes wrong …

The Origin Great Game Guarantee: If you don't love it, just return it.

Enjoy great PC experiences such as Battlefield 4 , Need for Speed: Rivals, and SimCity, only on Origin. Download Origin now!


The Origin Great Game Guarantee

You may return EA full game digital downloads (PC/Mac) purchased on Origin for a full refund within 24 hours after you first launch the game, within seven days from your date of purchase or within seven days from the game's release date if you pre-ordered, whichever comes first. This is in addition to your standard return or refund rights.

Here's how:

  1. Visit your Order History and select the "Request a Refund" link next to any eligible product.
  2. Complete and submit the Refund Request Form.
  3. You'll get a response within 48 hours and your refund within 10 days if you meet the refund criteria.

DLC and non-EA games purchased on Origin are excluded from the Great Game Guarantee. So, this is a guarantee for full game (a.k.a. "base game") digital downloads published by EA for now, including full games on pre-order and most full games on promotional discount.

Great Game Guarantee policy details