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How To Use The Origin Great Game Guarantee

We hope you have an incredible time with every game you play on Origin. But if you decide the game you just bought doesn't live up to your expectations, we've got your back. With Origin's Great Game Guarantee, if you don't love it, just return it. It's that simple.

You may return EA full game downloads (PC or Mac) and participating third party titles purchased on Origin for a full refund. Refund requests can be made within 24 hours after you first launch the game, within seven days from your date of purchase, or within seven days from the game’s release date if you pre-ordered, whichever comes first. And if you purchase a new EA game within the first 30 days of its release date and can’t play it due to technical reasons within EA’s control, you can request a refund within 72 hours after you first launch the game instead of 24.

If something doesn't work out – if you aren’t riveted by the story or sucked in by the action, or even just if the game doesn't play well with your video card – the Great Game Guarantee has you covered.

Requesting a refund is quick and easy – just follow the steps below.

  1. Visit your Order History and select the Request a Refund link next to any eligible product.
  2. Complete and submit the Refund Request Form.
  3. You'll get a response within 48 hours and your refund within 10 days.

For more information, you can check out the Great Game Guarantee Policy.